Refund Policy
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the product, you must allow us to assist you with any issues you have with the plugin before you can ask for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Customer’s account must be in good standing
- Customer has reached out to support for assistance
- Product is incompatible
- Product malfunctions or doesn’t work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.
Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on January 25, 2024